1. Cancel anytime
Turn off renewal from Customer area › Subscription › Cancel renewal. No call is needed. You keep access until the end of the period already paid and receive a confirmation email immediately.
2. Free trial
Trials are free and end automatically. Nothing to cancel, nothing charged.
3. Refund eligibility
- First purchase, within [7] days: full refund on request if you are not satisfied. [TO CONFIRM]
- Service unavailable: if a confirmed outage on our side prevents use for more than [48] consecutive hours, we credit or refund the affected days.
- Duplicate or mistaken charges: refunded in full.
- Renewals: if you contact us within [48] hours of an automatic renewal you did not intend and have not used the service since, we refund it.
- Otherwise, partial periods are not refunded, except where required by law.
4. How to request a refund
From Customer area › Billing › Request a refund, or by email to [E-MAIL DE SUPPORT] with your account email and invoice number. We answer within [3] business days. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.
5. Your legal rights
This policy does not limit rights you have under consumer protection law, including the Quebec Consumer Protection Act and applicable U.S. state laws.