Frequently asked questions

Premium IPTV is TV delivered over your internet connection with a higher standard of service: 4K and Full HD picture, movies and series on demand, replay, an electronic TV guide, several screens at once and round-the-clock support. IPTV Fire includes all of these in every plan, from a company you can identify and contact.

Three things: quality, reliability and legitimacy. A premium service invests in its infrastructure, publishes its apps on official stores, offers real support and only distributes licensed content. Very cheap or “unlimited” offers often disappear overnight, with no support and no refund. Read our guide What makes an IPTV service premium?

Yes, on the channels and titles available in 4K Ultra HD. Everything else is in Full HD or HD depending on the source. You need a 4K TV and a connection of about 25 Mbps per 4K stream.

Yes. The on-demand library (VOD) is included in every plan at no extra cost, alongside live TV and replay.

One subscription = one connection. You can install the app on all your devices (TV, Fire TV Stick, phone, tablet…) and watch on one of them at a time. To watch on two or more screens simultaneously, take one subscription per screen.

Yes. Our team answers 7 days a week, day and night, by email and from the ticket system in your customer area.

The trial lasts 24h, with no credit card. It never turns into a paid subscription on its own: access simply ends unless you choose a plan.

Turn off renewal anytime from your customer area in two clicks. You keep access until the end of the period already paid. See our refund and cancellation policy.

In your customer area, open Billing and select Manage payment method. You are taken to our payment processor’s secure page; we never see your full card number.

All invoices are in Customer area › Billing, downloadable as PDF. A copy is also emailed after each payment.

We email you right away and retry automatically over the next few days. Update your card to avoid interruption. Access is suspended only if payment still fails at the end of the retry period.

Not at the moment. You can turn off renewal and subscribe again later; your account and settings are kept.

No. We use your data to provide the service, process payments and support you. Marketing emails are sent only with your consent.

From Customer area › Privacy, request an export or account deletion. Some records, such as invoices, must be kept for the period required by tax law.

Yes. IPTV Fire distributes only content it is licensed to offer, in the regions where it is licensed. See our copyright policy and availability page.