1. Privacy officer
Our privacy officer is [NAME, TITLE], reachable at [PRIVACY EMAIL] or [ADRESSE DE L’ENTREPRISE].
2. What we collect
- Account: first name, email, country, device type, language.
- Billing: billing address and payment status. Payments are processed by PayPal (PayPal account or card); we never receive or store card numbers.
- Usage: devices registered, sign-in times, stream counts (to enforce device limits) and diagnostic logs.
- Security: IP address and a hashed device fingerprint for fraud prevention and trial abuse checks.
- Support: messages you send us.
- Analytics and marketing: only with your consent, via cookies or similar technologies.
3. Why we use it
- Provide the service, trials and subscriptions (contract).
- Process payments and keep tax records (legal obligation).
- Prevent fraud and abuse (legitimate interest).
- Send transactional emails about your account (contract).
- Send marketing emails (express consent only, withdrawable anytime).
- Improve the site with analytics (consent).
4. Who we share it with
Service providers acting on our instructions: hosting and database ([e.g. Supabase]), payments (PayPal, for PayPal and card payments), email delivery ([e.g. Resend/Brevo]), CAPTCHA ([e.g. Cloudflare Turnstile]) and analytics if you consent. We do not sell personal information and do not share it for cross-context behavioral advertising.
5. Where it is stored
[REGION OF HOSTING]. Data may be processed outside your province or country by our providers, under contractual safeguards. Quebec residents: we assess the protection offered before any transfer outside Quebec, as required by Law 25.
6. How long we keep it
Account data: while your account is active and up to 24 months after. Trial abuse records (hashed): up to 24 months. Invoices: as long as tax law requires (generally 6–7 years). Marketing consent records: as long as needed to prove consent.
7. Your rights
Depending on where you live, you can access, correct, port or delete your information, withdraw consent, and object to certain uses. California residents have CCPA/CPRA rights, including to know, delete, correct and opt out of sale or sharing. Quebec residents have Law 25 rights, including portability. Use Customer area › Privacy or email [PRIVACY EMAIL]. We reply within 30 days. You can complain to the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, or your state authority.
8. Security
Encryption in transit, hashed passwords, role-based access with two-factor authentication for staff, logging of sensitive actions, and regular backups. We will notify you and the authorities of a breach that creates a real risk of significant harm.
9. Children
The service is not directed to children under 13 (14 in Quebec for consent purposes), and we do not knowingly collect their information.
10. Changes
We will post updates here and email you about material changes.